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❔Platform FAQ

Updated over a year ago

What is the Noodle Live platform capable of?

The Noodle Live Portal is a web platform which enables event organisers and professionals to quickly set up their events for badge printing, onsite attendee registration, lead retrieval, session scanning and more.

The platform offers functionalities such as:

  • On-demand badge printing and event check-in

  • Advanced lead retrieval enabling exhibitors to add lead notes and grading, send documents or emails to captured leads

  • Session scanning, capacity and access control

  • Real-time data dashboard and advanced analytics

The platform is compatible with different types of printing technologies and related badge stock and hardware, as well as offers NFC-based or QR Code-based scanning options.

A complete overview of the platform can be found here.

What are Event Groups?

Event groups provide a way for grouping events based a common attribute such as the region a specific event takes place in, the team that is working on the events, or the type of event.

Event Groups are extremely useful as they also allow for copying certain elements between events which are part of the same group, such as designed badge templates, available scanner graphics templates, as well as additional configurations.

Please note that in order to create a new event on the platform, it needs to be assigned to an event group.

More about Event Groups you can find here.

What are Attendee Types?

Attendee Types present a way for grouping event attendees based on certain criteria such as their role at the event, or any other custom-added attribute.

Attendee Types are used across the platform for multiple purposes:

  • To assign different badge designs and/or information field combinations to users from different groups (for example: ‘Sponsors’, ‘Speakers’, ‘Press’).

  • To configure session access control and bulk assign entire groups of people to different sessions at the event.

  • To filter and aggregate all available attendance, session scanning or lead capture data in the platform.

    Please note that Attendee Types is a mandatory field when adding attendees to an event.

Learn more about getting the most out of Attendee types at your event here.

How do data imports work?

When it comes to uploading data, such as attendee, exhibitor or session lists, you always need to use the available in the platform import guides and templates.

Every time you would like to upload or update data in bulk, the first step will be to download the data template from the system.

You do not need to modify the structure or format of the data template - you simply need to fill out the required fields and import the edited document as it is.

Step-by-step instructions on how to upload your data can be found below:

Why is my bulk import unsuccessful?

There are a couple of potential different reasons for a failed data import.

1) Unstable network connection - please make sure you are connected to a network (wifi or hardwired) with a stable signal.

2) Using incorrect template - the different data types in the system (i.e attendees, exhibitors, sessions) have corresponding data templates for bulk upload. Please make sure to download the correct template from the system, populate the data and import it back in the platform.

3) Additional formatting applied - the data template files should be used as they are, no additional formatting of the file structure should be applied as this might cause challenges with the bulk import.

If you need help with uploading the data to your event, please contact our Customer Support team via the chat widget available in the Noodle Live portal.

Can I register walk-ins onsite if they were not part of the original attendee list?

Absolutely - you can enable this functionality in the Quick Register Setup portion of the menu in the platform. Just check the 'On The Day Registration' and 'Edit Registration' boxes at the bottom of the page to enable both functions.

When enabled, those options will become available in the Quick Register app and allow you to:

  • Register a new attendee onsite as a walk-in using the green Create button at the top right.

  • Edit an existing registration via the yellow Edit button next to the attendee name.

For step-by-step instructions, please visit the following pages:

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